Terms & Conditions

Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern 24h Removals Ltd relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ’24h Removals Ltd’ or ‘us’ or ‘we’ refers to the owner of the website. Our company registration number is 10501774. The term ‘you’ refers to the user or viewer of our website. 24 Removals Ltd is trading as 24h Removals

The use of this website is subject to the following terms of use:

Copyright notice

This website and its content is property of 24h Removals Ltd © 24h Removals Ltd 2016. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

·       You may print or download to a local hard disk extracts for your personal and non-commercial use only

·       You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Payment and Vehicle Release Policy

All moves booked with 24h Removals are subject to full payment upon completion of the job. For bookings scheduled at unsociable hours, including late-night and early-morning moves, drivers reserve the right to keep the vehicle closed and retain all loaded items until payment has been received and cleared in full.

Customers are required to settle the agreed fee before any goods are unloaded or handed over. Accepted payment methods will be confirmed at the time of booking. Any delay in payment may result in the vehicle remaining locked, and additional waiting charges may apply for the driver’s time on site.

24h Removals accepts no liability for delays caused by non-payment or disputes over the agreed fee at the point of delivery. By confirming a booking with 24h Removals, the customer acknowledges and agrees to this payment condition.

1-Man & Van Bookings

For 1-Man & Van bookings, the driver is provided to assist with the move but is not responsible for carrying out the entire loading or unloading process. Customers are expected to undertake their own move and provide sufficient assistance with loading and unloading. We cannot accept liability for damage to items where the customer has undertaken the handling or loading of those items.

Reporting Damage

If you believe any item has been damaged during the move, this must be reported to the office while the driver is still present at the collection or delivery address. This allows the damage to be inspected and documented immediately. Claims reported hours or days after the move has been completed may not be accepted.

Consumer Use:

– All Prices are calculated separately according to distance traveled and locations.

– London Charges will be added at the end of a job depending on whether crossed.

(Congestion charge, Dart charge, ULEZ, Parking etc)

– Any tickets received for incorrect parking will be issued to the customer.

– Items that are reported damaged after 30 days will not be taken responsibility of by our team. 
– Any items Lost during your move need to be claimed with 24 – 36 hours. Please do not leave any high value items in the back of the vehicle. Please take small items by yourself if this is possible.
– If you would like to claim on items damaged you will be required to pay the excess of £500 for a claim.

– If you would like over night storage addition costs apply. (depending on distance and location to us)

– Additional charges apply from 8am onward for any distracted moves

– Prices are worked out depending on the size and extension of your move